Privacy Policy

Effective Date: 1st-Aug-2026

These Terms and Conditions govern your use of the Grand Dental Lab website and its related online features. By accessing or using this website, you agree to these terms.

We may collect information that you voluntarily provide, including:

• Your name, practice name, email address, phone number, and mailing address
• Information submitted through contact, pickup, shipping, or support forms
• Account and case-related information submitted through the doctor portal
• Communications sent by email, phone, text message, WhatsApp, or other channels
• Technical information such as your browser, device, IP address, and website activity

Please avoid submitting protected health information through general website contact forms unless the form is specifically designated for secure case communication.

We may use collected information to:

• Respond to questions and support requests
• Process laboratory cases and related service requests
• Coordinate case pickup, shipping, delivery, and tracking
• Provide portal access and case-status information
• Communicate about accounts, invoices, products, and services
• Improve website performance and user experience
• Maintain website security and prevent misuse
• Meet legal, regulatory, and operational requirements

Our website may use cookies and analytics technologies to understand how visitors interact with the site. These technologies may collect information such as pages viewed, time spent on the site, general location, device type, and referring website.

You may adjust cookie permissions through your browser settings. Disabling cookies may affect certain website functions.

We do not sell your personal information. We may share information with service providers that help us operate our website, doctor portal, communications, payment processing, analytics, shipping, or other business functions.

Information may also be disclosed when required by law, to protect our rights and security, or in connection with a business transfer.

We use reasonable administrative, technical, and physical safeguards to protect the information under our control. However, no online transmission or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business and case records, resolve disputes, and comply with applicable legal requirements.

Our website may link to external platforms, including the doctor portal, USPS, WhatsApp, and other third-party services. Their privacy practices are governed by their own policies, and Grand Dental Lab is not responsible for the content or privacy practices of third-party websites.

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable legal and record-retention requirements.

You may also unsubscribe from promotional emails by following the instructions included in those messages.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

For questions about this Privacy Policy, contact:

Grand Dental Lab
2297 E Desert Inn Road
Las Vegas, NV 89169
Email: [email protected]
Phone: 702-688-3348